Shipping Policy

Terms of Sale

 Effective Date: 24th February 2024

 Koala Pet Care is an online pet store app based in the State of Qatar. These Terms of Sale govern your purchase of products through the Koala Pet Care app/website. By placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. Product Orders

 1.1 Order Acceptance:

 Your order is an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product information, or issues with payment.

1.2 Order Confirmation

 Upon successful placement of an order, you will receive an email confirmation with the details of your purchase. This confirmation does not guarantee acceptance of your order, but rather confirms that we have received it.

2. Pricing and Payment

 2.1 Pricing

 Product prices are as displayed on the app and are subject to change without notice. Prices do not include taxes, shipping, or other applicable fees.

2.2 Payment

 Payment is due at the time of order placement. We accept payments online via Fatora and provide a cash on delivery option as well. By providing payment information, you represent and warrant that you have the legal right to use the payment method.

3. Shipping and Delivery

 3.1 Shipping

 We will make every effort to ship your order promptly. However, shipping times may vary, and we do not guarantee delivery dates.

3.2 Delivery

 You are responsible for providing accurate shipping information. We are not liable for any delays, loss, or damage to the products once they have been shipped.

*For a limited time only: Koala Pet Care is offering free delivery on all products listed as free delivery provided it meets our terms and conditions set during the promotional period.

4. Returns and Refunds

 Please refer to our [Return and Refund Policy Link] for information on returning products and requesting refunds.

5. Product Information

 While we strive to provide accurate product information, we do not warrant that the product descriptions or other content on the app are complete, reliable, current, or error-free.

6. Limitation of Liability

 To the maximum extent permitted by law, Koala Pet Care and its affiliates shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your purchase.

7. Governing Law

 These Terms of Sale are governed by the laws of Qatar. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the Qatari courts.

8. Changes to Terms

 We reserve the right to update or modify these Terms of Sale at any time. Changes will be effective immediately upon posting the updated terms on the app.

9. Contact Us:

 If you have any questions or concerns about these Terms of Sale, please contact us at [support@koalapetcare.com]
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