Return Policy

Refund Policy

Effective Date: 24th February 2024

Koala Pet Care, is an online pet store based in the State Of Qatar. We strive to provide the best products and service to our customers. This Refund Policy outlines the terms and conditions for requesting refunds on purchases made through the Koala Pet Care app/website, in compliance with the laws of the State of Qatar.

1. Eligibility for Refunds

 1.1 Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team at [your contact email] within [number] days of receiving the product. We may request photos or additional information to assess the issue.

1.2 Incorrect Products

If you receive an incorrect product, please contact us within [number] days of receiving the product. We will arrange for the correct product to be sent to you, or we may issue a refund at our discretion.

2. Refund Process

2.1 Approval

All refund requests are subject to approval by Koala Pet Care. We reserve the right to deny refund requests based on our assessment of the situation.

2.2 Refund Methods

Refunds will be issued using the original payment method. If the original payment method is unavailable, we may issue a refund through an alternative method.

2.3 Timing

Refunds will be processed within [number] business days of approval. Please note that it may take additional time for the refunded amount to appear in your account, depending on your financial institution.

3. Non-Refundable Items

Certain items may be non-refundable, including:

- Products that are marked as "Final Sale" or "Non-Refundable."

- Perishable goods, such as pet food, once they have been opened.

4. Return Shipping

If a return is required for the approved refund, we will provide you with instructions on the return process. In some cases, we may cover the cost of return shipping.

5. Cancellations

Orders may be canceled before they are shipped. Once an order has been shipped, it is subject to the refund policy.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at support@koalapetcare.com.

7. Governing Law

This Refund Policy is governed by the laws of Qatar. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the Qatari courts.

8. Changes to Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on the app.