Privacy Policy

Effective Date: 24th February 2024

 Koala Pet Care is an online pet store, based in Qatar. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile application.

 By accessing or using the Koala Pet Store app, you agree to the terms of this Privacy Policy. Please review this policy carefully and contact us at privacy@koalapetcare.com if you have any questions.

 

1. Information We Collect

 1.1 Personal Information

 We may collect the following personal information when you use our app:

 - Contact Information: such as your name, email address, phone number.

- Account Information: including your username and password.

- Transaction Information: details of your purchases, order history, and payment information.

 

1.2 Non-Personal Information

 We may also collect non-personal information, such as:

 - Device Information: information about your device, including the type, model, operating system, and unique device identifiers.

- Usage Information: data on how you interact with our app, such as pages visited, features used, and time spent on the app.

 

2. How We Use Your Information

 We use your information for the following purposes:

 - To process and fulfill your orders.

- To communicate with you about your orders and provide customer support.

- To personalize your shopping experience and improve our app.

- To send you promotional offers, newsletters, and updates with your consent.

- To comply with legal obligations.

 

3. Information Sharing

 We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as outlined in this Privacy Policy. We may share your information with:

 - Service Providers: third-party service providers who assist us in operating our app and conducting our business.

- Legal Compliance: when required by law or to protect our rights and the rights of others.

 

4. Security

 We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

5. Your Choices

 You have the right to:

 - Review and update your personal information through your account settings.

- Opt-out of receiving promotional communications.

 

6. Changes to this Privacy Policy

 We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy on the app.

 

7. Contact Us

 If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@koalapetcare.com

Thank you for choosing Koala Pet Care!